Native iOS and Android apps for South West Trains. 124 different screens from evolving wires, it was designed, built and developed in two months.
Charged with redesigning and re-aligning the Tesco brand responsively across Tesco.com, Clubcard, Tesco banking, Tesco Boost and Tesco Mobile and also, working within a team as a Digital Typographer on the new Digital Design Language for Tesco worldwide (Digital Styleguides). Main feature here for an early concept for a Tesco Premier Range responsive microsite
Also, early drafts for a more personal tesco dashboard page. Clubcard homepage. Concept pages for splash screens on Tesco Banking and 'Help' pages across mobile and desktop.
Currently playing around with some of the Nike Web app styling to make it more engaging by increasing the cut through of elements on screen whilst reducing font 'weight' in certain areas to promote readability and increase users speed towards checkout. Further on going discovery work on iOS and Android versions. Uploading when happy...
senior ui designer at Barclays Investment Bank.
Designs for responsive layouts across Desktop/tablet and mobile devices for both Android and IOs.
Employed as lead designer working amongst a team of four UX'ers, 3 UI designers and 4 developers, our task was to build from mobile first a responsive design for the about to be launched Barclays Wealth Microsite. Nice place. Great people. Fantastic views from the 23rd floor of the Barclays building in Canary Wharf.
Agile methodology was used throughout the contract.
Current approved design for agent interface being rolled out across the next 12 months.
this concept allowed 18 screens of current information and interaction to be squeezed down into four 'carousels' that surface what you need, when you need it. The bottom half of the interface gives the agent a 'workspace' that moves up and down for which to perform his duties or as a window for extended views to certain information i.e. relevant customer data when required.
Because of the radical nature of the redesign I also led the team on a complete redo of digital brand guidelines to support the new design and direction.
Redesigned from the ground up, the HSBC call agent interface which currently employs 48 different screens, each resembling an excel spreadsheet from the 1990's.
HSBC were having a problem with agent retention. They had an inflated dropout rate of 80% after only three months employment and what was decided, was to try and engage with the agent on a more personal level.
This would involve typically giving the Agent 'choices' in what they saw and how they interacted with their 'own' interface on a day to day basis. It made their time with the bank more personal, instead of the dead wood design of the previous decades.
We then introduced a points based caller engagement system allowing the Agent to engage the caller and their needs (credit card problems/mortgages/savings etc) based on his or her experience level and/or for accruing points; a mortgage enquiry might be worth 125 points, a credit card problem might be worth 75 points and so on and so forth...
At the end of every month, prizes would be given to the most productive of the group or groups (points won). Instead of working for HSBC, agents would now see themselves working towards say a Depeche Mode gig in Paris at Christmas or a spa weekend, how about a weekend driving supercars etc.... Caller centre managers would oversee all activity to ensure fairness across the group and on chosen calls amongst it's agents
So what changes?
Everything. All the above engages call agents, keeping them motivated PLUS it allows the bank to monitor the best performers who can then be asked to move across to say stocks and shares trading or management level, or even a future trainer/manager. It also brings the call centre together. Teams would fight for the most points and the most rewards. It would create a workplace of harmony and interaction and friendly competition instead of silo'ed under performers looking to escape at the earliest convenience.
HSBC also agreed. £10million for next phase future development.
Agile methodology was used throughout the contract.
associate creative director
A commercial banking help centre for lloyds bank customers to ease the stickiness of potential pain points on the customers journey. Each segment whether paying in, accessing your account, transferring money etc will be accompanied by a video animation or/and a text description of how to achieve your particular goal.
By introducing on line help, Lloyds Bank hope to relieve the pressure from their over burdened call centres.
Interim Design Director overseeing the development and hands on design of the first John Lewis Ipad App from wires through to development in an Agile environment.
Working closely with John Lewis' own design department, the look and feel of the app had to be much like what had gone before (mobile and web..) but with ipad useability.
Two teams, one in london and poland were utilised with presentations made on a three times weekly basis to John Lewis stake holders/design team and research groups until all sprints were signed completed and signed off.
Release date early to mid November.
Within three weeks this app had billed on one especially busy day, £5 million pounds worth of retail sales.
The first phase in turning user agents screens into something more palatable than whats currently on offer which resembles and excel spreadsheet from the 90's.
These designs were/are the pre-runners to the future state phase II; a more immediate design and interactive solution based on current coding capabilities within HSBC.
Provisional design for trading platform 'TRADING 212'
Working with one other UX designer, we were set the task of establishing new user journeys and de-cluttering the data heavy farfetched back-end user interface which enables shops/manufacturers to order stock, track deliveries, change sizes, update range, monitor supply and supplier chains, allow and allocate user permissions, search for product worldwide, order details and many other functions. Ui Kits and style guide provided to developers in Porto, Portugal. Stakeholder presentations made every week.
One of two product designers brought into work on multiple App and web mobile journeys across the Camelot family primarily to revamp the current style which is a little lacking... The first four pages are the new styling that will be rolled out across all mobile experiences (also native iOS and Android) within 12 months. Pages 5-6 are the current style. Designs also
Running along side the mobile revamp, I also kicked off and led a new Digital Design Language across the Camelot Digital Arena, implementing changes across every single asset through mobile, iPad, desktop and app. This is ongoing naturally...
Also some early concept re-designs of the current homepage (page 10) into something a little more evocative and engaging...
Position of Head of UI charged with bringing moo.com onto mobile devices for a more responsive experience. Includes redesign from scratch of the entire e-commerce website, tablets, mobile devices (android and IOs) and mooTV.
This was a digital response to the removal of the huge hardback book every Nissan Car owner was given at point of purchase saving Nissan thousands of pounds in production costs. Responsive design across all mediums at the time. A particular favourite of mine employing old school typography skills and techniques to the brave new digital world.
New idea for viewing digital club card updates at till or home in realtime. So they see general offers, suggestions, use store locator etc also allowing you to scan club card points when they come through the post.
The future of Co-op banking becomes not so much about banking but more about Co-op for everything. A far more integral addition to your everyday digital life by showing what Co-op interactive might look like if it took on amongst other things, recipe suggestions on food buys, forums for parents and toddlers, a financial reward system based on past purchases, financial investment suggestions on savings and many many others.
role: user journeys, customer journeys, wires and user interface designs for iOS and Android.
£5 million further funding was secured.
Agile methodology was used throughout contract.
Senior lead designer/ux design
A redesign for the ancient looking Interactive Investor, a traders platform that needed to be brought into the now. Strong typography, on trend wordpress style designs and a general more human approach has opened up the site to everyone rather than just those in the trading know.
All designs incorporate 'hand holding' for everyone that isn't a hardened trader. Carefully staged steps with encouragement to 'jump in', is prevalent at every turn, utilising the best design methodology of this nature (subtle messaging finishing on a call to action) for the maximum of returns... (come and invest with us etc).
Responsive Design across web and tablet. App being developed along side for later planned release.
A website that deals with wholesale purchases across the BT network for engineers / IT departments / technicians; a central hub of over 200 pages of tightly packed data type information that must be displayed in an organised way to allow users to find what they're looking for quickly, with minimum fuss.
To achieve this a grid system was utilised with maximum use made of negative white space to allow the densely populated pages to 'breathe' thus reducing the cognitive load for each and every user.
Agile methodology was used throughout the two month contract.
solo lead designer.
@ Sapient Nitro.
Future Generation banking for Natwest App on Android and IOS. Based around speculative financial apps that are more personal to the customer in the way services are offered and when.
Example(s) being: when you're out shopping, your app informs you of a free coffee at Starbucks because of your relationship with your bank.
A "livetalk" session with a real person when you have a banking problem. No more queueing, waiting, multiple choices or autobot responses. A real person, live and on your phone within seconds.
A preferred loan rate. No more waiting for bank responses or restricting you to a sitting at home application. You could apply on your mobile, when you're out and about, for an instant response.
And finally, a monthly 'Big Idea'. Your bank, through your app, would let you know at the end of every month what you can do with your remaining months money. Whether it be suggestions on paying off a mortgage early by increasing your monthly contributions or an ISA top up, or solid stocks and shares investment or pension increase. Anything that can benefit your financial well being, and all without you asking.
In this possible future banking scenario, a Future Natwest would be working harder for you, the customer and working harder for your custom.
A welcome departure from current banking models.